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Report issues installing/running the SERT® 2 SuitePrior to submitting an issue, please examine the SERT® 2 Suite User Guide to see if your question has already been answered. Many questions associated with measurement set-up are answered in the Power Measurement Setup Guide. Also, please ensure that you are running the latest version of the SERT 2 Suite. Updates can be found on the SERT Suite Updates page. If the issues you've encountered are not addressed in the above-mentioned resources, please complete the following form to submit a support request. All fields are required unless indicated otherwise. If your installed version does not appear in the pulldown menu below, please update to the latest version as an initial attempt to resolve your issue. Information provided here will only be used to resolve this issue. When creating a ticket, please run the collector script (collectlogfiles.bat or collectlogfiles.sh as appropriate for your OS) on the SUT and Controller systems and attach the generated .zip or .tar.gz file to your ticket. Instructions on using the collector scripts can be found in the SERT User Guide. Technical support requiring involvement of specialists is done by volunteers from our member institutions. Please do not send us any proprietary information in your queries. If you feel you cannot clearly ask your question without reference to proprietary information please clearly mark such communications and we will not involve our SERT Suite specialists, but rather will answer your query only if SPEC's own staff SERT Suite generalists are able to do so. |
